Digital Goods Refund Policy
We do not offer refunds on purchase of our digital goods if they have already been downloaded. However, since we deal with digital goods, we honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail, you do not receive a delivery e-mail from us. Depending on the price of the product, https://thevanityboss.com may require you to first submit proof that you have submitted a report to the mail service describing the missing item;
Download issues: You have problems that prevent you from downloading the product. https://thevanityboss.com recommends that you contact the support team for your browser provider, as https://thevanityboss.com ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network; This does not, however, include, subsequent downloads of the products, that are in direct conflict of the terms of purchase
Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.
The Vanity Boss strictly forbids the sharing of download links, user ids, or copyrighted material from the website. Your purchase includes 2 downloads from you IP address of purchase. All other downloads from different IP addresses will be denied. You will not be eligible for a refund once the product has been downloaded.